A little-known detail of VAWA 2005 legislation is the five million dollars it would provide the National Domestic Violence Hotline. Added to the million from the separate legislation introduced by John Conyers, and the $900,000 in funding asked for in a separate appeal for private donations, and the cash piles up.
None of this is to consider the unknown amount in pledged donations of hardware, software, and services from Microsoft, IBM, ESRI, and other corporations, who are cooperating in a partnership which calls itself the Connections Campaign Corporate Partner Consortium. When you do the math using the known values, including the 500 calls per day claimed by NDVH, this comes out to about $38 per call for a year's worth of calls.
Part of this massive funding is for a GIS system, which would by its nature be only useable for some calls, and not even as effective as claimed for those calls where it could work. Nowhere on the NDVH website or in the recent press release touting the dubious values of GIS for this application is there any mention of the status, training or qualifications of those answering these calls, either. It is not known whether these functionaries are volunteers or paid staff, or how many people actually work there.
GIS is "a technology that is used to view and analyze data from a geographic perspective,' according to the ESRI website. It is an acronym for Geographic Information System and should not be confused with GPS, or Global Positioning System, which utilizes satellite technology to locate things on the ground.
In the June press release, Lindsay Hernstrom, ESRI technical marketing analyst noted that “The call is not geocoded to the street but to a general geographic level because it is designed to pick up only the area code and three-number prefix," which inadvertently described a basic flaw in this system. In many rural areas, a single telephone exchange can cover a huge area. This is far from giving the NDVH the ability to find a shelter “within five miles” as claimed. If the actual closest shelter is located in another telephone exchange, callers may well be badly misdirected.
GIS is also limited to tracking phone calls from hard-wired phones and cannot function with cell phones. With 160 million cell phones in use today, according to the US Census Bureau, the functions of this expensive system are even more limited.
What it all boils down to is this: NDVH wants a new toy that can only work half the time at best. It’s good PR for some technology companies, but by no means can it do much, if anything to help domestic violence victims.
Are we really willing to give them $38 a call?